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Berkeley Outdoors, a locally owned and operated marine dealership in South Carolina, has an opening for a full-time Parts and Service Manager at their Lake Murray (SC) location. The Parts and Service Manager will be responsible for assisting customers with the scheduling of service and purchase of marine and off-road parts and accessories in person, by phone, and via email. They must provide top-notch service to customers in furtherance of Berkeley Outdoors’ commitment to quality service and customer satisfaction. The ideal candidate would have verifiable experience in a customer service setting, knowledge of repair order writing, and knowledge of marine and off-road parts and accessories. Knowledge of warranty processes is a plus. Position is Monday through Friday from 8:30 AM to 5:30 PM. Availability to work every other Saturday, from 9:00 AM to 1:00 PM, is required (when scheduled to work a Saturday, the ability to take another day off during that same week is granted).

*This position will be responsible for servicing Berkeley Outdoors of Lake Murray.

Responsibilities:

• Assist customers by phone, internet, and in person with scheduling of boat and off-road vehicle service and sales of parts and accessories
• Ascertain problems with units by listening to customer’s description and determining best method for repair/replacement
• Verifies warranty coverage by examining records and papers and appropriately explaining provisions and exclusions
• Submits warranty claims to manufacturer and orders parts needed to fulfill warranty claim service
• Develops estimates by costing materials, supplies, and labor and calculating customer’s payment to include deductibles
• Prepares repair orders by describing problems and causes discovered as well as repairs and services required
• Maintains customer rapport by explaining estimates and expected return of unit and maintaining contact with customer to provide frequent service status updates
• Assist with sales of in-stock parts and accessories as well as placing orders for items not in-stock
• Consult with Service Technicians and management regarding repairs and possible alternatives to expensive work
• Follow-up with customers after unit is picked up to ensure no additional problems with repairs are experienced
• Participate in all sales events as needed
• Additional responsibilities within the Parts and Service Department, or company, as needed

Requirements:

• Prior Parts and Service experience (2 or more years preferred)
• Prior marine/off-road vehicle experience (preferred)
• Knowledge of Marine Parts and Accessories
• Ability to work Saturdays (bi-weekly)
• Familiarity with estimating, repair orders, and warranty processes
• Possess strong attention to quality work and detail
• Possess professional oral and written communication skills
• Ability to communicate equally well with mechanics, customers, and management
• Ability to work independently or as part of a team
• Be able to work in indoor/outdoor environment
• Be able to stand for long periods of time

Job Type: Full-time
Salary: $40,000.00 - $75,000.00 per year

Benefits:

• Paid vacation and holidays
• Healthcare benefits for Berkeley Outdoors employees
• Employee discounts
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Join our family as we strive to exceed our customers' expectations while achieving our sales goals!

Berkeley Outdoors, a locally owned and operated marine dealership in South Carolina, has an immediate opening for an experienced and qualified Marine Service Technician/Rigger at their Columbia (SC) location. The Marine Service Technician and/or Rigger will be responsible for providing top-notch service to customers in furtherance of Berkeley Outdoors’ commitment to quality service and customer satisfaction. The ideal candidate would have years of verifiable mechanical experience (marine experience preferred) and would be motivated to complete quality work in a timely manner. Marine certifications are a plus.

Requirements:

• Prior Marine Service Technician/Mechanical experience (4+ years preferred)
• Ability to troubleshoot, test, repair, and service boats and related marine equipment
• Familiarity with marine tools and uses
• Technical degree, certification, or other degree (preferred)
• Possess strong attention to quality work and detail
• Possess professional oral and written communication skills
• Ability to work independently or as part of a team
• Be able to work in indoor/outdoor environment
• Be able to stand for long periods of time
• Be physically capable of bending, stooping, crouching, twisting, lifting, etc.

Job Type: Full-time

Pay:
Service Tech:     $70,000+ /year (DOE)
Rigger:                $40,000+ /year (DOE)

Benefits:

• Paid vacation and holidays
• Healthcare benefits for Berkeley Outdoors' employees
• Employee discounts
• 401k Plan

Schedule:

• 8 hour shift

Ability to commute/relocate:

• COLUMBIA, SC, 29203: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location